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Putting Patients First: A New Standard for Hospital Customer Service
At Daqi Hospital, we believe that excellent medical care goes hand in hand with outstanding customer service. Healing is not only about accurate diagnoses and successful surgeries – it is also about how patients feel during every step of their journey with us. That is why we have built a comprehensive, patient‑centered service system that covers pre‑visit, in‑visit, and post‑visit experiences.
Before Your Visit: Convenient & Hassle‑Free
We understand that scheduling an appointment can be stressful, especially when you are unwell. To make things easier, we offer multiple booking channels: a user‑friendly WeChat mini‑program, our official website, a 24/7 hotline, and on‑site self‑service kiosks. Appointments can be made up to seven days in advance, with time slots precise to 30 minutes. Our smart triage system helps you choose the right department based on your symptoms, reducing the risk of seeing the wrong specialist. For out‑of‑town patients, our customer service team also provides guidance on transportation and nearby accommodation.
During Your Visit: Compassionate & Efficient
Once you step into our hospital, you will never feel lost or alone. Our one‑stop concierge service accompanies you through registration, payment, pharmacy pick‑up, and diagnostic tests. Specially trained guides are available to help elderly patients or anyone unfamiliar with hospital procedures. For those who need extra support – such as people with mobility challenges or language barriers – we offer personalised assistance. Our waiting areas are designed for comfort, with clear digital signage and real‑time queue updates. If you have any concerns during your consultation, our patient advocates are just a phone call away.
After Your Visit: Continuous Care & Peace of Mind
Your health journey does not end when you leave the hospital. We provide a structured follow‑up system: discharge instructions are explained clearly, and our customer service team will call to check on your recovery within 48 hours. For chronic disease management, you can access your lab results and communicate with your doctor through our secure online portal. Prescription refills and home nursing services can also be arranged with a single phone call.
We Are Here for You
At Daqi Hospital, every member of our staff – from receptionists to nurses to specialists – is committed to one goal: making your experience as smooth, respectful, and caring as possible. Because when you feel heard and supported, healing happens faster.
Your voice matters. If you have any suggestions or need help, please contact our Customer Service Hotline: +86 13806088500 or email [email protected].
About Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via email address.
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Contact us via email or social media for questions related all.